I just spent hours trying to get a new Dell to connect to the internet, update it's preinstalled software and actually be good for anything at all.
The parts that Microsoft had a direct hand in were actually surprisingly simple - Outlook Express, and an Office installation were quite easy. Everything else was a horrible mess. Sympatico - I don't even want to type about that phone call!
The PC is mostly working now, but it's not there yet. I'll be back at my friend's place next week to try, once more, to make it go.